Effective Date: August 1, 2026

Welcome to Skyfizz (“Skyfizz”, “we”, “our”, or “us”), accessible at www.skyfizz.com. By accessing or using our website and placing an order, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

1. About Skyfizz

Skyfizz is an online platform that connects customers with local food vendors, restaurants, and other merchants. Skyfizz facilitates ordering and delivery but does not prepare, manufacture, or package the food or products offered by vendors.

2. Eligibility

You must be at least 18 years of age or have the permission of a parent or legal guardian to use our services.

3. Vendor Registration

Food businesses, restaurants, cloud kitchens, home chefs, and other eligible merchants may apply to become vendors on Skyfizz by submitting the required registration information.

Submission of a vendor application does not guarantee approval.

Skyfizz reserves the right to approve, reject, suspend, or terminate any vendor application or account at its sole discretion without assigning any reason.

Vendors are responsible for ensuring that all information submitted during registration is complete, accurate, and up to date.

4. Vendor Responsibilities

Each vendor agrees to:

• Provide accurate business information.
• Maintain all applicable licenses and registrations required by law.
• Ensure food quality, hygiene, freshness, and safe preparation.
• Display accurate product descriptions and pricing.
• Update product availability promptly.
• Prepare orders within reasonable timelines.
• Comply with applicable food safety and consumer protection laws.
• Cooperate with Skyfizz in resolving customer complaints.

Skyfizz may suspend or remove vendors that violate these Terms & Conditions or applicable laws.

Delivery Partner Registration

Individuals or organizations may apply to become delivery partners on Skyfizz by submitting the required registration information.

Submitting an application does not guarantee approval.

Skyfizz reserves the right to approve, reject, suspend, or terminate any delivery partner account at its sole discretion without assigning any reason.

Delivery partners are responsible for ensuring that all information and documents submitted during registration are accurate, valid, and kept up to date.

Delivery Partner Responsibilities

Delivery partners agree to:

• Maintain valid government-issued identity and any licenses required by applicable law.
• Provide accurate personal and vehicle information.
• Handle customer orders with reasonable care during pickup and delivery.
• Deliver orders to the correct address as promptly as reasonably possible.
• Maintain professional and respectful conduct with customers, vendors, and Skyfizz representatives.
• Follow all applicable traffic laws and safety regulations.
• Keep their contact information current.
• Report any delivery issues or incidents promptly.

Delivery partners are independent service providers and are responsible for complying with all applicable laws, taxes, insurance requirements, and local regulations.

5. Orders

All orders placed through Skyfizz are subject to acceptance by the respective vendor and product availability.

Placing an order does not guarantee its acceptance or fulfillment.

Skyfizz reserves the right to refuse, cancel, or modify any order at its sole discretion.

6. Product Availability

All products displayed on Skyfizz are subject to availability at the vendor’s location.

Even after an order has been successfully placed and payment has been completed, the requested items may become unavailable.

In such cases:

• The order may be cancelled in full or partially.
• A full or partial refund, as applicable, will be processed to the original payment method.
• Skyfizz reserves the right to cancel an order without prior notice if fulfillment is not possible.

7. Delivery Schedule

Certain food items are available only during specific preparation or serving hours.

Customers may place orders at any time; however, the actual preparation and delivery of selected products will be carried out only during the vendor’s designated operating or serving hours.

Estimated delivery times shown on the website are indicative only and may vary depending on:

• Vendor preparation time
• Product availability
• Weather conditions
• Traffic conditions
• Festival or peak-hour demand
• Delivery partner availability
• Other unforeseen circumstances

Some orders may require more time than the estimated delivery time shown on the platform.

8. Order Confirmation

To ensure order accuracy and prevent fraudulent transactions, Skyfizz may contact customers after receiving an order to verify order details.

Failure to respond to verification requests may result in delays or cancellation of the order.

9. Delivery Methods

Orders placed through Skyfizz may be delivered through one of the following methods:

• Rapido Parcel Service
• Independent Delivery Partners
• Vendor Pickup
• Customer Self Pickup (where available)

Delivery methods may vary depending on the vendor, service area, and operational requirements.

Delivery Partner Assignment

Skyfizz may assign deliveries to independent delivery partners, third-party logistics providers, vendor delivery personnel, or other available delivery services based on operational requirements.

Skyfizz does not guarantee a minimum number of delivery assignments or earnings to any delivery partner.

Delivery assignments may be accepted or declined by delivery partners subject to operational policies.

10. No Cash on Delivery (COD)

Skyfizz currently accepts online prepaid payments only.

Cash on Delivery (COD) is not available due to the perishable nature of food products and vendor preparation requirements.

Orders will be processed only after successful payment confirmation.

11. Food Quality Disclaimer

Skyfizz is solely a technology platform connecting customers with independent vendors.

Skyfizz does not prepare, cook, manufacture, package, inspect, or alter any food items offered on the platform.

Accordingly, the following remain the sole responsibility of the respective vendor:

• Food quality
• Taste
• Freshness
• Quantity
• Hygiene standards
• Ingredients
• Allergens
• Nutritional information

Skyfizz does not provide any warranty regarding the quality, safety, or suitability of food products supplied by third-party vendors.

Customers with food allergies or dietary restrictions are advised to verify ingredients directly with the respective vendor before placing an order.

13. Pricing

Prices displayed on Skyfizz are determined by individual vendors and may change without prior notice.

Applicable delivery charges, platform fees, taxes, and other charges will be displayed before order confirmation.

Vendor Pricing

Vendors are responsible for the pricing of products listed on Skyfizz.

Skyfizz reserves the right to request correction of obvious pricing errors or temporarily suspend products that contain incorrect, misleading, or fraudulent pricing.

14. Cancellation & Refunds

Orders may be cancelled under circumstances including but not limited to:

• Product unavailable
• Vendor unable to prepare the order
• Operational issues
• Delivery partner unavailability
• Verification failure
• Technical errors

Where payment has already been made for a cancelled order, the applicable refund will be initiated to the original payment method.

Refund processing time depends on the respective payment gateway, bank, or financial institution.

15. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Providing a valid contact number for order confirmation and delivery coordination.
• Being available to receive the order.
• Verifying product details before placing an order.

Skyfizz shall not be responsible for delays or failed deliveries resulting from incorrect information provided by customers.

16. Delivery Delays

Skyfizz shall not be held liable for delays caused by circumstances beyond reasonable control, including but not limited to:

• Heavy traffic
• Road closures
• Weather conditions
• Public holidays
• Vendor delays
• Technical failures
• Government restrictions
• Force majeure events

17. Intellectual Property

All content available on Skyfizz, including but not limited to logos, graphics, text, software, images, trademarks, and website design, is the property of Skyfizz or its licensors and is protected under applicable intellectual property laws.

Unauthorized reproduction, modification, or distribution is prohibited.

Independent Relationship

Vendors and delivery partners operate independently and are not employees, agents, joint venture partners, or representatives of Skyfizz unless expressly agreed in writing.

Nothing contained in these Terms & Conditions shall be interpreted as creating an employer-employee relationship between Skyfizz and any vendor or delivery partner.

Each vendor and delivery partner is solely responsible for complying with applicable tax, labor, licensing, insurance, and regulatory obligations.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Skyfizz shall not be liable for:

• Food quality issues
• Vendor negligence
• Allergic reactions
• Incorrect preparation
• Delayed deliveries
• Product shortages
• Indirect or consequential damages
• Loss of profits or business interruption

Our liability, if any, shall be limited to the amount paid for the relevant order.

Skyfizz shall not be liable for disputes between customers, vendors, and delivery partners, including but not limited to disagreements relating to product quality, delivery timing, payments, earnings, conduct, or business operations. Skyfizz may, at its discretion, facilitate communication between the parties but is under no obligation to resolve such disputes.

19. Fraud Prevention

Skyfizz reserves the right to refuse service, suspend accounts, or cancel orders suspected of fraudulent activity, misuse, abuse, or violation of these Terms & Conditions.

Vendor & Delivery Partner Suspension

Skyfizz reserves the right to suspend, deactivate, or permanently terminate any vendor or delivery partner account that:

• Provides false or misleading information.
• Violates applicable laws or regulations.
• Receives repeated verified complaints.
• Engages in fraudulent, abusive, illegal, or unethical conduct.
• Fails to fulfill accepted responsibilities consistently.
• Misuses the Skyfizz platform.
• Violates these Terms & Conditions.

Termination may occur without prior notice where necessary to protect customers, vendors, delivery partners, or the integrity of the platform.

20. Privacy

Customer information is handled in accordance with our Privacy Policy.

By using Skyfizz, you consent to the collection and processing of information necessary for order processing, delivery, customer support, and legal compliance.

21. Changes to Terms

Skyfizz reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

The latest version published on www.skyfizz.com shall always prevail.

22. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to the use of Skyfizz shall be subject to the jurisdiction of the competent courts having jurisdiction over Kadapa, Andhra Pradesh, India.

23. Contact & Complaints

For any questions, concerns, vendor-related inquiries, complaints, refund requests, partnership requests, or legal communications regarding Skyfizz services, please contact us exclusively by email:

Email: support@skyfizz.com

We will make reasonable efforts to review and respond to all genuine inquiries in a timely manner.

Acceptance

By accessing www.skyfizz.com, creating a customer account, registering as a vendor or delivery partner, submitting any application, or placing or fulfilling an order through Skyfizz, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.