Effective Date: August 1, 2026

Skyfizz (“Skyfizz”, “we”, “our”, or “us”) operates the website
www.skyfizz.com. This Privacy Policy explains how we collect, use,
store, disclose, and protect personal information relating to customers,
vendors, and delivery partners who use our platform.

By accessing or using Skyfizz, creating an account, registering as a
vendor or delivery partner, or placing or fulfilling an order, you
consent to this Privacy Policy.

1. Information We Collect

Customer Information

– Full name
– Email address
– Mobile number
– Delivery address
– Billing address (if applicable)
– Order history
– Delivery instructions

Vendor Information

– Business/Restaurant name
– Owner name
– Contact details
– Business address
– GST Number (if provided)
– FSSAI License Number (if provided)
– Business registration documents
– Bank account details (where required for settlements)

Delivery Partner Information

– Full name
– Contact details
– Residential address
– Government-issued identity proof
– Driving licence (if applicable)
– Vehicle details (if applicable)
– Bank account details (where required for payouts)

Account & Technical Information

– Username
– Encrypted password
– IP address
– Browser and device information
– Operating system
– Website usage information
– Cookies
– Approximate location or delivery location

2. How We Use Your Information

We use information to: – Process orders and deliveries. – Process vendor
and delivery partner registrations. – Verify submitted information and
documents. – Manage accounts. – Coordinate deliveries. – Process
refunds, settlements and payouts. – Provide customer support. – Improve
our platform. – Prevent fraud and abuse. – Comply with legal
obligations.

3. Payment Information

Skyfizz currently accepts online prepaid payments only.

Sensitive payment credentials such as complete card numbers, CVV, UPI
PINs and net banking passwords are not stored on our servers. Payments
are processed by trusted third-party payment service providers.

4. Sharing of Information

We may share information with: – Vendors for order preparation. –
Delivery partners for order fulfilment. – Payment providers. – Banking
partners for settlements and payouts. – Technology service providers. –
Verification agencies (where required). – Government authorities when
legally required.

We do not sell or rent personal information for marketing purposes.

5. Vendor & Delivery Partner Data

Additional information submitted by vendors and delivery partners is
used only for onboarding, verification, compliance, account management,
settlements, payouts and operational purposes.

6. Cookies

We use cookies to: – Keep users signed in. – Remember preferences. –
Improve security. – Analyse website performance. – Enhance user
experience.

7. Data Security

We implement reasonable administrative, technical and organisational
safeguards to protect information from unauthorised access, disclosure,
alteration or destruction. However, no online system can guarantee
absolute security.

8. Data Retention

Information is retained only as long as reasonably necessary to: –
Process orders. – Maintain business records. – Resolve disputes. – Meet
legal obligations. – Improve our services.

Information no longer required will be securely deleted or anonymised
where reasonably practicable.

9. Your Rights

Subject to applicable law, you may request to: – Access your personal
information. – Correct inaccurate information. – Update vendor or
delivery partner information. – Delete your account where legally
permissible. – Withdraw consent where applicable.

10. Marketing Communications

With your consent, Skyfizz may send promotional offers and updates. You
may opt out at any time. Essential service notifications such as order
updates, security alerts and refund notifications may still be sent.

11. Third-Party Services

Our platform may integrate payment gateways, maps, analytics providers,
communication tools and delivery services. These providers operate under
their own privacy policies.

12. Children’s Privacy

Skyfizz is not intended for individuals under 18 years of age. We do not
knowingly collect personal information from minors.

13. Changes to this Privacy Policy

Skyfizz may update this Privacy Policy at any time. The latest version
published on www.skyfizz.com will apply.

14. Governing Law

This Privacy Policy is governed by the laws of India. Disputes shall be
subject to the jurisdiction of the competent courts at Kadapa, Andhra
Pradesh, India.

15. Contact Us

Email: support@skyfizz.com

Consent

By accessing www.skyfizz.com, creating a customer, vendor or delivery
partner account, registering with Skyfizz, or using our services, you
acknowledge that you have read, understood and agreed to this Privacy
Policy.