Effective Date: August 1, 2026
Thank you for choosing Skyfizz. This Refund & Cancellation Policy explains the circumstances under which orders may be cancelled and refunds may be issued for purchases made through www.skyfizz.com.
By placing an order through Skyfizz, you agree to the terms of this policy.
1. Nature of Products
Skyfizz primarily facilitates the ordering and delivery of food and other products from independent vendors.
As most food items are freshly prepared after an order is placed, cancellation and refund requests are subject to the conditions described below.
2. Order Cancellation by Customer
Customers may request cancellation of an order before the vendor begins preparing the order.
Once preparation has started, cancellation requests may not be accepted because the products are perishable and made specifically for your order.
Skyfizz reserves the right to determine whether an order is eligible for cancellation based on the vendor’s preparation status.
3. Order Cancellation by Skyfizz
Skyfizz reserves the right to cancel any order at its sole discretion, including but not limited to the following situations:
- Product is out of stock.
- Vendor is unable to fulfill the order.
- Delivery partner is unavailable.
- Service area is temporarily unavailable.
- Technical or operational issues.
- Payment verification failure.
- Suspected fraudulent activity.
- Incorrect pricing due to technical errors.
- Any other circumstance preventing successful fulfillment.
Where payment has already been received, an eligible refund will be initiated to the original payment method.
4. Vendor Cancellation
The respective vendor may cancel an order if:
- Ingredients or products become unavailable.
- The vendor is unable to prepare the order.
- Operational issues occur.
- The vendor temporarily suspends service.
In such cases, customers will receive an applicable refund.
5. Refund Eligibility
Customers may be eligible for a refund in situations including:
- Order cancelled by Skyfizz.
- Order cancelled by the vendor.
- Payment deducted but order not confirmed.
- Product unavailable after payment.
- Duplicate payment.
- Incorrect amount charged.
- Partial order not fulfilled.
Refunds are subject to verification by Skyfizz.
6. Situations Where Refunds May Not Be Available
Refunds may not be provided in circumstances including, but not limited to:
- Customer changes their mind after the vendor has started preparing the order.
- Customer refuses delivery without a valid reason.
- Incorrect delivery address provided by the customer.
- Customer is unavailable to receive the order.
- Delivery failure due to customer negligence.
- Dissatisfaction based solely on personal taste or preference.
- Minor delays caused by traffic, weather, or vendor preparation time.
7. Food Quality Complaints
Skyfizz does not prepare, cook, package, or manufacture any food products.
Food quality, hygiene, taste, freshness, ingredients, and preparation remain the sole responsibility of the respective vendor.
While Skyfizz may assist in coordinating complaints with the vendor, refunds for food quality issues are reviewed on a case-by-case basis and are not guaranteed.
8. Partial Refunds
If only part of an order cannot be fulfilled, Skyfizz may process a refund only for the unavailable or cancelled items.
The remaining available items may still be delivered.
9. Payment Failure
If payment fails but money is deducted from your account:
- Please wait for confirmation from your bank or payment provider.
- If the transaction is unsuccessful, the amount is generally reversed automatically by the payment provider.
- If the issue persists, please contact support@skyfizz.com with your transaction details.
10. Refund Method
All approved refunds will be processed only to the original payment method used while placing the order.
Skyfizz does not provide refunds in cash.
11. Refund Processing Time
After a refund has been approved and initiated, the time required for the amount to reflect in your account depends on your payment provider or financial institution.
Processing times may vary.
12. Duplicate Payments
If multiple payments are mistakenly made for the same order due to technical reasons, the duplicate payment will be verified and refunded where applicable.
13. Fraudulent Claims
Skyfizz reserves the right to reject refund requests that are found to be fraudulent, misleading, abusive, or made in bad faith.
Repeated misuse of the refund process may result in suspension or termination of your Skyfizz account.
14. Cancellation Due to Scheduled Products
Certain products are prepared and delivered only during specific serving hours.
Orders placed outside those serving hours may be scheduled for the next available delivery slot.
Customers may request cancellation before preparation begins, subject to this policy.
15. No Cash on Delivery (COD)
Skyfizz currently accepts online prepaid payments only.
Since Cash on Delivery (COD) is not available, all refunds, where applicable, will be processed electronically to the original payment method.
16. Force Majeure
Skyfizz shall not be liable for cancellations, delays, or refund requests arising from circumstances beyond its reasonable control, including:
- Natural disasters
- Government restrictions
- Severe weather conditions
- Public emergencies
- Internet or technical failures
- Road closures
- Delivery partner disruptions
- Other unforeseen events
17. Policy Updates
Skyfizz reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.
The latest version published on www.skyfizz.com shall apply to all future orders.
18. Contact Us
For refund requests, cancellation requests, payment-related issues, or any concerns regarding your order, please contact us exclusively via email:
Email: support@skyfizz.com
Please include your order number, registered email address, and a brief description of your request to help us process it efficiently.
Acceptance
By placing an order through www.skyfizz.com, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.