Effective Date: August 1, 2026

Thank you for choosing Skyfizz. This Shipping Policy explains how orders placed through www.skyfizz.com are processed, prepared, and delivered. By placing an order on Skyfizz, you agree to the terms outlined below.

1. Delivery Coverage

Skyfizz currently provides delivery services only in selected serviceable locations.

Delivery availability depends on:

• Vendor location
• Delivery partner availability
• Serviceable delivery area
• Operational conditions

Certain locations may not be eligible for delivery.

2. Order Processing

Once your order is successfully placed and payment is received:

• The order is forwarded to the respective vendor.
• The vendor begins preparing the order.
• In certain cases, Skyfizz may contact you to confirm your order before it is processed.
• After preparation, the order is assigned to an available delivery partner or made ready for pickup.

Order processing begins only after successful payment confirmation.

3. Delivery Methods

Orders may be delivered through one of the following methods, depending on availability and operational requirements:

• Rapido Parcel Service
• Independent Delivery Partners
• Vendor Delivery Personnel
• Customer Self Pickup (where available)

The delivery method is determined based on the order location, vendor preference, and operational feasibility.

4. Delivery Time

Estimated delivery times displayed on Skyfizz are approximate and should not be considered guaranteed delivery commitments.

Actual delivery time depends on several factors, including:

• Vendor preparation time
• Product availability
• Order volume
• Traffic conditions
• Weather conditions
• Delivery partner availability
• Festivals or public holidays
• Local operational constraints

Some orders may take longer than the estimated delivery time.

5. Scheduled Deliveries

Certain products are available only during specific preparation or serving hours.

Customers may place orders at any time; however, such products will only be prepared and delivered during the vendor’s designated operating hours.

Orders placed outside the serving window may be delivered at the next available delivery slot.

6. Product Availability

All products listed on Skyfizz are subject to availability at the respective vendor.

Even after payment has been completed, items may become unavailable due to stock shortages or operational reasons.

If a product cannot be fulfilled:

• The order may be cancelled in full or partially.
• A full or partial refund, as applicable, will be initiated to the original payment method.
• Skyfizz reserves the right to cancel such orders without prior notice.

7. Delivery Charges

Delivery charges are calculated based on various factors, including:

• Delivery distance
• Vendor location
• Delivery partner charges
• Order value
• Promotional offers (if applicable)

Applicable delivery charges will be displayed before order confirmation.

8. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Incorrect or incomplete delivery details may result in:

• Delivery delays
• Failed deliveries
• Order cancellation
• Additional delivery charges, where applicable

Skyfizz shall not be responsible for delivery issues arising from inaccurate customer-provided information.

9. Customer Availability

Customers should remain available at the delivery location during the estimated delivery period.

Failure to receive the order despite reasonable delivery attempts may result in cancellation of the delivery without refund for perishable items already prepared by the vendor.

10. Failed Deliveries

A delivery may be considered unsuccessful if:

• The customer is unreachable.
• The delivery address is incorrect.
• The customer refuses to accept the order.
• Access to the delivery location is not possible.
• Other circumstances prevent successful delivery.

In such cases, refunds may not be applicable for food items already prepared by the vendor.

11. Inspection Upon Delivery

Customers are encouraged to inspect the package immediately upon delivery.

If you notice:

• Missing items
• Incorrect items
• Damaged packaging
• Spillage during transportation

please report the issue as soon as possible by emailing support@skyfizz.com.

12. Food Quality

Skyfizz is a technology platform that facilitates orders between customers and independent vendors.

Food preparation, packaging, hygiene, freshness, quantity, ingredients, and quality remain the sole responsibility of the respective vendor.

Skyfizz does not guarantee the quality, taste, freshness, or suitability of food products supplied by third-party vendors.

13. Delays Beyond Our Control

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

• Heavy traffic
• Road closures
• Weather conditions
• Public events
• Vendor delays
• Delivery partner availability
• Government restrictions
• Technical issues
• Force majeure events

Skyfizz shall not be liable for such delays.

14. Order Tracking

Where available, customers may receive order status updates through the Skyfizz website or via communication from the delivery partner.

Tracking availability may vary depending on the delivery method used.

15. Shipping Outside Service Areas

Skyfizz currently does not offer shipping or delivery outside its designated serviceable locations.

Orders placed for non-serviceable addresses may be cancelled and refunded.

16. Changes to This Shipping Policy

Skyfizz reserves the right to modify or update this Shipping Policy at any time without prior notice.

The latest version published on www.skyfizz.com shall apply to all future orders.

17. Contact Us

For delivery-related questions, complaints, or shipping concerns, please contact us exclusively via email:

Email: support@skyfizz.com

We will make reasonable efforts to respond to all genuine shipping-related inquiries in a timely manner.

Acceptance

By placing an order through www.skyfizz.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy.